Order processing
Our normal processing time is 1–2 business days. Orders placed on a weekend or UK bank holiday begin processing on the next business day. For this policy, business days are Monday to Friday, excluding UK bank holidays.
Delivery charges
Shipping is calculated by the total weight of the shipment. After you select a supported delivery country and enter your delivery address, checkout shows the delivery service available for that destination and the exact charge before payment. We support display and checkout in Australian dollars (AUD), pounds sterling (GBP) and Canadian dollars (CAD). The following weight-based reference tiers apply to UK Standard Delivery, Australia Post Express and Canada Standard Delivery.
| Total shipment weight | AUD reference | GBP reference | CAD reference |
|---|---|---|---|
| 0–1.00 kg | A$18.00 | £9.36 | CA$17.70 |
| 1.01–3.00 kg | A$28.00 | £14.56 | CA$27.54 |
| 3.01–5.00 kg | A$38.00 | £19.76 | CA$37.37 |
| 5.01–6.00 kg | A$43.00 | £22.36 | CA$42.29 |
| 6.01–8.00 kg | A$53.00 | £27.56 | CA$52.12 |
| 8.01–10.00 kg | A$63.00 | £32.76 | CA$61.95 |
| 10.01–12.00 kg | A$73.00 | £37.96 | CA$71.79 |
| 12.01–15.00 kg | A$83.00 | £43.16 | CA$81.62 |
| 15.01–22.00 kg | A$123.00 | £63.96 | CA$120.96 |
| 22.01 kg and above | A$163.00 | £84.76 | CA$160.29 |
The GBP and CAD reference amounts shown above are indicative values provided for clarity.
Final product prices and delivery charges depend on the destination, total shipment weight where relevant, selected currency and amounts displayed at checkout before you submit the order.
Delivery estimates
- United Kingdom — UK Standard Delivery: 3–7 business days after dispatch.
- Australia — Australia Post Express: 3–7 business days after dispatch.
- Canada — Canada Standard Delivery: 3–7 business days after dispatch.
These are delivery estimates, not guaranteed appointment times. Customs processing, severe weather, carrier disruption and remote locations can cause delay. Unless we agree otherwise, we will deliver without undue delay and no later than 30 days after the contract is made. If a legally binding delivery deadline applies, your statutory rights are unaffected.
Tracking
Where a tracked delivery service is used, we will send the tracking details by email after dispatch. If tracking is provided, it may take time after dispatch to show its first carrier scan.
Address checks and failed delivery
Please provide a complete and accurate delivery address. Contact us immediately if it is wrong. We cannot promise to change an address after processing begins. If an order is returned because the address was incomplete or delivery was refused or not collected, we will contact you before arranging any reshipment or refund. Any deduction or additional charge will be limited to costs we are legally entitled to recover and will be explained first.
Destinations we serve
We currently deliver to the United Kingdom, Australia and Canada. Checkout confirms whether a service is available for the delivery address. Destinations that are not offered at checkout are not currently served.
Restricted destinations — no shipping
We do not accept or dispatch orders to the destinations below. Orders with delivery addresses in these locations will be rejected or cancelled.
- Afghanistan
- Cuba
- Haiti
- Iran
- Myanmar
- North Korea
- Russia
- South Sudan
- Syria
- Venezuela
- Yemen
This is our operational no-shipping list and is not presented as an official list of UK country-wide embargoes. We also comply with applicable UK sanctions, export controls, carrier restrictions and payment-provider requirements. We may reject or cancel an order where fulfilment would breach those requirements, and we will refund any amount paid for an order we cannot lawfully fulfil.
Customs, import taxes and duties
For delivery outside the United Kingdom, the recipient may be responsible for local import tax, duty, clearance charges or related fees unless checkout expressly says they are included. Customs authorities may require information from the recipient. We do not control customs decisions or processing times.
Lost, delayed or damaged parcels
If tracking has not moved, the delivery estimate has passed, or a parcel arrives damaged, email charliely6666@gmail.com within 7 calendar days after the later of the estimated delivery date or the date the damage is discovered. Include your order number and, for damage, clear photographs of the parcel and item. This reporting request helps us investigate and does not remove any statutory rights.
Contact
Shipping questions can be sent to charliely6666@gmail.com. Service hours are Monday to Friday, 09:00–18:00 UK time, excluding UK bank holidays.